Terms of service
General Terms and Conditions of IW-Classic GmbH
General Terms and Conditions
1. General / Scope of application
The following terms and conditions apply exclusively to all offers, deliveries and services. Deviating provisions shall only apply if they have been agreed individually and in writing between us and the customer. Deviating general terms and conditions of the customer are not recognized.
The contract language is German, other contract languages are not available.
The law of the Federal Republic of Germany shall apply. The UN Convention on Contracts for the International Sale of Goods is excluded.
2. technical process of an order by the customer
First, the customer selects the desired product in the online store. By clicking on “Add to shopping cart”, the desired product is placed in the shopping cart. In the next step, the customer can continue shopping or place the order. Before placing the order, it is possible to change the number of items or delete the item. They can also redeem a voucher. (If the voucher value is higher than the order value, the customer can redeem the remaining credit the next time)
Order: The customer enters his e-mail address and confirms the terms and conditions/cancellation/shipping and payment information. After clicking on “Continue”, the customer is taken to the shipping department. Here the customer can choose between delivery or collection from the store. He enters his billing and delivery address and clicks on “Next”. The customer then confirms the transport service provider and clicks “Next”. Finally, the customer selects the appropriate payment method. By clicking on “Checkout”, the order is sent to us with binding effect.
3. Conclusion of contract
All presentations in the online store represent a non-binding invitation to the customer to submit a purchase offer to us. The customer's offer is the order of the desired goods. The customer thereby submits a binding offer to conclude a purchase contract.
We will confirm receipt of the order immediately by e-mail, provided that the customer has entered correct information about his availability. The content of the order confirmation is the offer submitted by the customer. This order confirmation or the receipt of a telephone order does not constitute a legal acceptance of the customer's binding offer.
Acceptance of the offer is made by order confirmation within 10 calendar days or dispatch of the goods to the customer. We reserve the right not to accept the customer's offer. After expiry of this period, the customer is no longer bound by his offer.
4. Prices, payment, retention of title, vouchers
All prices quoted include the statutory value added tax in euros. The prices at the time of the order apply to the contract.
The following payment options are available:
Prepayment
If payment is made in advance, the customer will receive our bank details and an order number with the order confirmation. When making the transfer, the customer should state his name and the order number received so that the payment can be allocated to the order.
Paypal
When paying by Paypal, the guidelines and conditions of
PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449 Luxembourg
Paypal - credit card / bank transfer
When paying by credit card / bank transfer, the guidelines and conditions of PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449 Luxembourg apply.
No registration is required.
Paypal - purchase on account
When paying via Paypal “purchase on account”, the guidelines and conditions of
PayPal (Europe) S.à r.l. et Cie, S.C.A. 22-24 Boulevard Royal L-2449 Luxembourg.
The invoice amount is paid in full to PayPal. Not to IW-Classic GmbH.
Discount codes
The customer clicks on the “Redeem voucher” button in the shopping cart area. He then enters his discount code in the first line and clicks on the “Redeem coupon” button. The voucher amount is then deducted from the invoice amount during the rest of the order process.
Shopify Payments
When paying via Shopify Payments, the guidelines and conditions of Shopify Payments apply.
Voucher
The customer clicks on the “Redeem voucher” button in the shopping cart area. He then enters his voucher code and clicks on the “Redeem voucher” button. The voucher amount will then be deducted from the invoice amount during the rest of the order process. If there is still a remaining amount (displayed), this can be redeemed the next time.
The voucher is valid for three years from the date of issue and can only be redeemed for products from our online store. A cash payment of the voucher amount or the unused remaining value of the voucher is not possible.
Retention of title
The goods remain our property until full payment has been made. The customer must inform us immediately of any enforcement measures taken by third parties against the reserved goods, handing over the documents necessary for an intervention; this also applies to impairments of any other kind. Irrespective of this, the customer must inform the third party in advance of the existing rights to the goods.
5. Delivery, shipping costs
All items will be shipped immediately, in case of prepayment immediately after receipt of payment. If a delivery cannot be made within 10 working days after the order confirmation, we will inform the customer accordingly with the order confirmation, unless a longer delivery time is already specified in the store.
The shipping costs vary depending on the goods and destination region and are calculated during the ordering process from the data stored and displayed in the cost overview when the order is completed.
It is also possible for the customer to collect the goods from our business premises. In this case, there are no additional costs.
The delivery includes one or more invoices that reflect the essential content of the contract.
6. Default of acceptance
In the event of an unjustified refusal to accept delivery, we are entitled to charge the customer an amount of € 10.00 for the storage of the goods. Any additional shipping costs incurred may also be charged to the customer. The customer is at liberty to provide evidence of lower damages. If the goods are not collected within one year, IW is entitled to use them for other purposes or to destroy them.
7. Warranty
In the event of a claim under the statutory warranty, the customer must provide evidence of a contract with us. The presentation of a corresponding invoice is sufficient for this purpose. We would like to point out that the type of rectification chosen by the customer must meet the requirements of proportionality in accordance with Section 439 (3) BGB. We therefore recommend a corresponding agreement with us. This does not imply any restriction of the customer's statutory rights.
In the event of subsequent performance by delivery of defect-free goods, the customer is obliged to return the defective goods to us within 30 days. We shall bear the costs for this if the claim for subsequent performance was justified.
In the event of transport damage, we ask the customer to contact us immediately and report the defect to us, or not to accept the goods. This will help us to assert our rights against the transport company. However, failure to make this complaint has no effect on the other claims to which the customer is entitled.
Items with which an installation attempt was made which resulted in signs of wear or damage are excluded from exchange or return. Please check that the component fits your vehicle before installation. Used spare parts are excluded from the warranty due to their nature. If it is stated in the advertisement that the item is “untested”, we cannot make any statement about the functionality of the item and therefore this is neither guaranteed nor should it be taken as given.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.
In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
In the case of a contract for the delivery of goods in several partial shipments or pieces, the withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.
To exercise the right to cancel, you must inform us (IW-Classic GmbH, Oststraße 118, 04299 Leipzig, Telephone number: 0341/8685730, E-Mail address: service@iw-classic.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
8. Data storage, data retrieval
The customer's personal data is stored for the purpose of processing the order. The content of the contract can be viewed in the customer's login area. Furthermore, the order data with our GTC will be sent by e-mail as an order confirmation. You can view and download our GTC at any time on our website.
9. Liability
Liability is limited to intent or gross negligence on our part, on the part of our legal representatives or vicarious agents. We are liable for the slightly negligent breach of essential contractual obligations (cardinal obligations) to the foreseeable damage typical for the contract. Essential contractual obligations are those whose breach jeopardizes the achievement of the purpose of the contract or whose fulfilment is essential for the proper execution of the contract and on whose compliance the contractual partner may regularly rely. We shall not be liable for the slightly negligent breach of obligations other than those specified in the above sentences.
The above limitations of liability shall not apply in the event of injury to life, limb or health, for a defect following the assumption of a guarantee for the quality of the product and in the event of fraudulently concealed defects. Liability under the Product Liability Act remains unaffected.
Insofar as liability is excluded or limited, this also applies to the personal liability of representatives and vicarious agents.
10. Final provision
Should individual provisions be invalid, the statutory provisions shall apply.The same applies to all matters not expressly regulated.
Status: 10/2024
IW-Classic GmbH
Oststraße 118
04299 Leipzig
Phone: +49 341 / 86 85 730
E-Mail: service@iw-classic.de
Register court: Local court Leipzig
Register number: HRB 11715
Sales tax identification number: DE-222 117 254