Refund policy

Warranty

In the event of a claim under the statutory warranty, the customer must provide evidence of a contract with us. The presentation of a corresponding invoice is sufficient for this purpose. We would like to point out that the type of rectification chosen by the customer must meet the requirements of proportionality in accordance with Section 439 (3) BGB. We therefore recommend a corresponding agreement with us. This does not imply any restriction of the customer's statutory rights.

In the event of subsequent performance by delivery of defect-free goods, the customer is obliged to return the defective goods to us within 30 days. We shall bear the costs for this if the claim for subsequent performance was justified.

In the event of transport damage, we ask the customer to contact us immediately and report the defect to us, or not to accept the goods. This will help us to assert our rights against the transport company. However, failure to make this complaint has no effect on the other claims to which the customer is entitled.

Items with which an installation attempt was made which resulted in signs of wear or damage are excluded from exchange or return. Please check that the component fits your vehicle before installation.

Used spare parts are excluded from the warranty due to their nature. If it is stated in the advertisement that the item is “untested”, we cannot make any statement about the functionality of the item and therefore this is neither guaranteed nor should it be taken for granted. 

 

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

In the case of a contract for several goods which you have ordered as part of a single order and which are delivered separately, the withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.

In the case of a contract for the delivery of goods in several partial shipments or pieces, the withdrawal period begins on the day on which you or a third party named by you, who is not the carrier, have taken possession of the last partial shipment or the last piece.

To exercise the right to cancel, you must inform us (IW-Classic GmbH, Oststraße 118, 04299 Leipzig, Telephone number: 0341/8685730, E-Mail address: service@iw-classic.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or e-mail). To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.